Privacy Policy of Timetunnel GmbH
Operator of the online shop memorie.ch
Timetunnel GmbH
Hohlstrasse 100
8004 Zurich
Switzerland
Phone: +41 44 261 42 24
Email: info@memorie.ch
Represented by: Fabio Dubler, Managing Director
Commercial register no.: CH-020-4001703-9
VAT no.: CHE-108.470.746 MWST
Data controller: Timetunnel GmbH (see above), jointly with Bogen33 GmbH, Hohlstrasse 100, 8004 Zurich, as both companies operate under the H100 brand.
This privacy policy informs you how Timetunnel GmbH, Hohlstrasse 100, 8004 Zurich (registered in the commercial register of the Canton of Zurich under number CH-020-4001703-9), together with Bogen33 GmbH, the second company of H100 (hereinafter "we"), handles data processed about you – whether when you use our websites and mobile applications (hereinafter also "website" or "digital offerings") or offline, where applicable, when you provide information in the H100 showrooms or in any other way.
We are responsible for the processing of your personal data and for ensuring that this processing complies with applicable law. In doing so, we comply with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
You hereby acknowledge that Timetunnel GmbH (with its associated shops and websites www.timetunnel.ch and www.memorie.ch) and Bogen33 GmbH (with its associated websites www.bogen33.ch, www.viadukt3.ch and www.h100.ch) are joint owners of the data collections consisting of the personal data collected from you and other customers, as the data of Bogen33 GmbH and Timetunnel GmbH are combined under the H100 brand.
1. Scope and purpose of the collection, processing and use of personal data when you visit our website and shop in our online shop
a. When visiting www.memorie.ch and www.timetunnel.ch
When you visit our website, our servers temporarily store every access. The following data are recorded without any action on your part:
Only in the event of an attack on the website's network infrastructure or a suspicion of other unauthorised or abusive use of the website will the IP address be analysed for the purpose of clarification and defence and, where appropriate, used in criminal proceedings to identify the users concerned and to take civil and criminal action against them.
This constitutes our legitimate interest in data processing within the meaning of Art. 6(1)(f) GDPR.
b. When registering for an online account
To place orders in the online shop and to receive the services you request, you can order as a guest or open an online account. When you register for an online account, we collect the following data:
c. When using the website
While you use the website, we collect data for statistical reasons and to ensure that the website functions smoothly. In particular, the following data are collected:
The legal basis for processing the data for this purpose is the consent you have given, our legitimate interest and the performance of the contract pursuant to Art. 6(1)(a), (b) and (f) GDPR.
d. When shopping in the online shop
If you order as a guest in our online shop, we need the following data to process the purchase contract:
2. Collection and processing of personal data when purchasing in store or ordering by phone
When you purchase in store or order by phone, we collect the following personal data from you:
You hereby acknowledge that the above personal data will be included in our customer database. There they are treated in the same way as personal data collected in connection with your use of our website. The following provisions apply mutatis mutandis to these personal data, insofar as they do not relate exclusively to the collection and processing of data in connection with the use of the website.
In connection with your purchases, please also note our General Terms and Conditions.
The legal basis for processing the data for this purpose is the performance of the contract and the consent you have given pursuant to Art. 6(1)(a) and (b) GDPR.
3. Collection and processing of personal data when purchasing vouchers
Gift cards can be purchased via our website. The following information is required for the purchase:
4. Collection and processing of personal data when contacting us via the contact form
On our website you can contact us via a contact form. The following information is required for this:
The legal basis for processing your data for this purpose is our legitimate interest pursuant to Art. 6(1)(f) GDPR.
5. Collection and processing of personal data when receiving your application
You can apply to us unsolicited or for a specific job vacancy, by post or online. As a rule, we require the following information and documents:
The legal basis for processing your data for this purpose is the performance of a contract (pre-contractual phase) and our legitimate interest pursuant to Art. 6(1)(b) and (f) GDPR.
6. Use of your data for advertising purposes
a. Newsletter, print or SMS advertising
You will only receive a newsletter or print advertising from us at your express request, i.e. if you tick the "Subscribe to newsletter" box on the contact forms available in the shop or enter your email address on our website under the "News" section. You may also have consented to receiving advertising when purchasing in store, ordering by phone or taking part in competitions.
To receive advertising, we require the following information:
We are entitled to commission third parties with the technical handling of advertising measures and to pass on your data to them for this purpose.
The legal basis for processing the data for this purpose is the consent you have given and our legitimate interest pursuant to Art. 6(1)(a) and (f) GDPR.
b. Cookies
Cookies help in many ways to make your visit to our website easier, more pleasant and more useful. Cookies are information files that your web browser automatically stores on your computer's hard drive when you visit our website. Cookies neither damage your computer's hard drive nor transmit users' personal data to us.
We use cookies, for example, to offer you the shopping cart function across several pages and to temporarily store your entries when filling in a form so that you do not have to repeat them when you open another page. Cookies may also be used to identify you as a registered user after registration so that you do not have to log in again when you open another page.
Most internet browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or so that a notice always appears when you receive a new cookie. The following pages explain how to configure the processing of cookies in the most common browsers:
c. Tracking, re-targeting and remarketing
We use the web analytics service Google Analytics on our website. For users in Switzerland and the EEA, the provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, or Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google Analytics to continuously optimise our offering and tailor it to users' needs. For this purpose, Google Analytics uses cookies that are stored on your device and enable an analysis of your use of the website. The information generated in this way about your use of this website, in particular
We also use Google Ads and Google remarketing functions (Google Marketing Platform) for online advertising and to evaluate the use of our website. The combined use of first-party and third-party cookies makes it possible to evaluate in reports how ad impressions relate to website visits. Third-party providers, including Google, can place ads on websites and target and optimise them according to demographic characteristics and interests (for example, age, gender or interests) on the basis of previous visits to the website.
To manage these services, we also use Google Tag Manager. Google Tag Manager itself does not set any cookies and does not collect any personal data. Rather, it triggers other tags, which in turn may collect data. If you have deactivated tracking at domain or cookie level, this deactivation remains in place for all tracking tags implemented with Google Tag Manager.
You can prevent your data from being analysed by Google Analytics. To do so, please follow this link, where you can download and install a browser plug-in.
The legal basis for processing the data for this purpose is our legitimate interest or, where required, your consent pursuant to Art. 6(1)(a) and (f) GDPR.
d. Creation of usage profiles
In order to provide you with personalised services and information, we use and analyse the data we collect about you. The analysis of your usage behaviour may result in the creation of a so-called usage profile.
The legal basis for processing the data for this purpose is our legitimate interest pursuant to Art. 6(1)(f) GDPR.
e. Meta Custom Audiences and Meta Pixel (Facebook, Instagram)
We use Custom Audiences, a service of Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland ("Meta"). When Custom Audiences is used, an irreversible and non-personal checksum (hash value) is generally generated from your usage data, which may be transmitted to Meta for analysis and marketing purposes.
We also use the Meta Pixel, likewise a service of Meta. This allows us to track users' actions after they have seen or clicked on an advertisement on Facebook or Instagram. In this way, we can record the effectiveness of the advertisements for statistical purposes. The data collected in this way are anonymous to us, but are stored and processed by Meta. Meta may link these data to the respective account and also use them for its own advertising purposes. Data may also be transferred to Meta Platforms, Inc. in the USA; this company is certified under the EU-U.S. and Swiss-U.S. Data Privacy Framework.
Further information on how the Meta Pixel works and on the display of advertisements in general can be found in the Meta Privacy Policy.
The legal basis for processing the data for this purpose is our legitimate interest or, where required, your consent pursuant to Art. 6(1)(a) and (f) GDPR.
f. LinkedIn Custom Audiences
We use functions and content of LinkedIn, a service of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. When Custom Audiences is used, an irreversible and non-personal checksum (hash value) is generally generated from your usage data, which may be transmitted to LinkedIn for analysis and marketing purposes.
We also use the LinkedIn Insight Tag, likewise a service of LinkedIn. This may include, for example, content such as images, videos or texts and buttons with which you can rate content or follow the authors or our posts. If you are a LinkedIn member, LinkedIn can assign the retrieval of this content and these functions to your profile. We may also integrate scripts that enable marketing and statistical functions in LinkedIn. The data collected in this way are anonymous to us, but are stored and processed by LinkedIn. LinkedIn may link these data to the respective account and also use them for its own advertising purposes.
Further information on how the LinkedIn Insight Tag works and on the display of LinkedIn ads in general can be found in the LinkedIn Privacy Policy.
The legal basis for processing the data for this purpose is our legitimate interest or, where required, your consent pursuant to Art. 6(1)(a) and (f) GDPR.
7. Social media
We have included links to our social media profiles on our website. The links lead to the following networks:
8. Disclosure of data to third parties
We only pass on your personal data if you have expressly consented, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship.
In addition, we pass on your data to third parties insofar as this is necessary in connection with the use of the website and the performance of the contract. The use of the data passed on by the third parties is strictly limited to the purposes stated.
If you pay by credit card, TWINT or PostFinance Card, you will be redirected to the application of the respective payment provider. With regard to the processing of your payment information by these third parties, please also read the general terms and conditions and the privacy policy of the respective payment provider or card issuer.
When purchasing on account, we or a partner company commissioned by us obtain credit information (e.g. from credit and business information agencies, residents' registration offices or debt collection offices). We are also entitled to record information about payment arrears and the misuse of means of payment.
The legal basis for processing the data for this purpose is our legitimate interest, in part your consent or the performance of a contract pursuant to Art. 6(1)(a), (b) and (f) GDPR.
9. Disclosure of personal data abroad
Timetunnel GmbH is entitled to transfer your personal data to companies abroad if this is necessary for the purposes stated above. In doing so, the statutory provisions on the disclosure of personal data to third parties are observed. These companies are obliged to protect data to the same extent as we are. If the level of data protection in a country does not correspond to Swiss or European data protection law, we ensure by contract – in particular with the standard contractual clauses of the EU Commission, recognised by the Federal Data Protection and Information Commissioner (FDPIC) – that the protection of your personal data always corresponds to that in Switzerland or the European Economic Area (EEA).
The following applies to recipients in the USA: companies certified under the EU-U.S. Data Privacy Framework or the Swiss-U.S. Data Privacy Framework ensure an adequate level of data protection according to the decision of the EU Commission or the Swiss Federal Council. We conclude standard contractual clauses with non-certified recipients in the USA. Please note that US authorities may be able to access data transferred to the USA and that data subjects from Switzerland and the EU may not always have the same legal remedies there as in Switzerland or the EU.
10. Your rights: access, deletion, correction and retention of data
You can request information about the personal data we hold about you at any time, or view and change these data by logging in to our website.
You can request at any time that your data or your user profile be deleted or corrected. To do so, please send an email to info@memorie.ch. We reserve the right to request proof of identity. If your data are deleted, it will not be possible, or not fully possible, to use our services.
You can revoke your consent to certain data processing at any time with effect for the future. In addition, where applicable, you have the right to receive or transfer your data and the right to lodge a complaint with the competent data protection supervisory authority – in Switzerland with the Federal Data Protection and Information Commissioner (FDPIC).
Please note that statutory retention periods apply to certain data. We must store these data until the period has expired. If you have requested their deletion, we will block these data in our system and use them exclusively to fulfil our legal obligations.
11. Data security
We take appropriate technical and organisational security measures to protect the personal data we store about you against manipulation, partial or complete loss and unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.
If you register with us as a customer, access to your customer account is only possible after entering your personal password. Please always treat your payment information confidentially, log out of your online account after your session and close the browser window when you have finished communicating with us, especially if you share the computer with others.
We also take internal data protection very seriously. Our employees and the service providers we commission have been obliged by us to maintain confidentiality and to comply with data protection provisions.
12. Changes to this privacy policy
We reserve the right to adapt this privacy policy to new circumstances from time to time. Changes take effect from the time they are published. We therefore recommend that you consult this privacy policy regularly.
Last updated: October 2026
Timetunnel GmbH
Hohlstrasse 100
8004 Zurich
Switzerland
Phone: +41 44 261 42 24
Email: info@memorie.ch
Represented by: Fabio Dubler, Managing Director
Commercial register no.: CH-020-4001703-9
VAT no.: CHE-108.470.746 MWST
Data controller: Timetunnel GmbH (see above), jointly with Bogen33 GmbH, Hohlstrasse 100, 8004 Zurich, as both companies operate under the H100 brand.
This privacy policy informs you how Timetunnel GmbH, Hohlstrasse 100, 8004 Zurich (registered in the commercial register of the Canton of Zurich under number CH-020-4001703-9), together with Bogen33 GmbH, the second company of H100 (hereinafter "we"), handles data processed about you – whether when you use our websites and mobile applications (hereinafter also "website" or "digital offerings") or offline, where applicable, when you provide information in the H100 showrooms or in any other way.
We are responsible for the processing of your personal data and for ensuring that this processing complies with applicable law. In doing so, we comply with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
You hereby acknowledge that Timetunnel GmbH (with its associated shops and websites www.timetunnel.ch and www.memorie.ch) and Bogen33 GmbH (with its associated websites www.bogen33.ch, www.viadukt3.ch and www.h100.ch) are joint owners of the data collections consisting of the personal data collected from you and other customers, as the data of Bogen33 GmbH and Timetunnel GmbH are combined under the H100 brand.
1. Scope and purpose of the collection, processing and use of personal data when you visit our website and shop in our online shop
a. When visiting www.memorie.ch and www.timetunnel.ch
When you visit our website, our servers temporarily store every access. The following data are recorded without any action on your part:
- the IP address of the requesting computer (anonymised)
- the name of the owner of the IP address range (usually your internet access provider)
- the date and time of access
- the website from which access was made (referrer URL), where applicable with the search term used
- the name and URL of the file retrieved
- the status code (e.g. error message)
- the operating system of your computer
- the browser you use (type, version and language)
- the transmission protocol used (e.g. HTTP/1.1)
- where applicable, your user name from a registration/authentication
Only in the event of an attack on the website's network infrastructure or a suspicion of other unauthorised or abusive use of the website will the IP address be analysed for the purpose of clarification and defence and, where appropriate, used in criminal proceedings to identify the users concerned and to take civil and criminal action against them.
This constitutes our legitimate interest in data processing within the meaning of Art. 6(1)(f) GDPR.
b. When registering for an online account
To place orders in the online shop and to receive the services you request, you can order as a guest or open an online account. When you register for an online account, we collect the following data:
- first and last name
- postal address
- phone number
- email address
c. When using the website
While you use the website, we collect data for statistical reasons and to ensure that the website functions smoothly. In particular, the following data are collected:
- the type, frequency and intensity of use of the website
- the payment and purchase history
- information provided in connection with payment (depending on the payment method selected)
- location data from mobile devices
- session and behavioural data (sessions, clicks, scrolling)
- customer service information (e.g. complaints, enquiries)
The legal basis for processing the data for this purpose is the consent you have given, our legitimate interest and the performance of the contract pursuant to Art. 6(1)(a), (b) and (f) GDPR.
d. When shopping in the online shop
If you order as a guest in our online shop, we need the following data to process the purchase contract:
- address type (private or company)
- first and last name
- billing address (and delivery address, if different)
- phone number
- email address
- login details, i.e. email address and password
- delivery address (if different)
- information about the products ordered
- data on your ordering, purchasing and payment behaviour
2. Collection and processing of personal data when purchasing in store or ordering by phone
When you purchase in store or order by phone, we collect the following personal data from you:
- first and last name
- home address and, if the purchased goods are delivered, any different delivery address
- phone number (for contacting you regarding delivery)
- email address
- payment information (e.g. credit card, TWINT, PostFinance Card)
You hereby acknowledge that the above personal data will be included in our customer database. There they are treated in the same way as personal data collected in connection with your use of our website. The following provisions apply mutatis mutandis to these personal data, insofar as they do not relate exclusively to the collection and processing of data in connection with the use of the website.
In connection with your purchases, please also note our General Terms and Conditions.
The legal basis for processing the data for this purpose is the performance of the contract and the consent you have given pursuant to Art. 6(1)(a) and (b) GDPR.
3. Collection and processing of personal data when purchasing vouchers
Gift cards can be purchased via our website. The following information is required for the purchase:
- first and last name
- postal address (or any different delivery address)
- email address or mobile number
4. Collection and processing of personal data when contacting us via the contact form
On our website you can contact us via a contact form. The following information is required for this:
- first and last name
- address
- phone or mobile number
- email address
The legal basis for processing your data for this purpose is our legitimate interest pursuant to Art. 6(1)(f) GDPR.
5. Collection and processing of personal data when receiving your application
You can apply to us unsolicited or for a specific job vacancy, by post or online. As a rule, we require the following information and documents:
- title
- first and last name
- postal address
- phone or mobile number
- email address
- date of birth
- nationality
- cover letter
- CV
The legal basis for processing your data for this purpose is the performance of a contract (pre-contractual phase) and our legitimate interest pursuant to Art. 6(1)(b) and (f) GDPR.
6. Use of your data for advertising purposes
a. Newsletter, print or SMS advertising
You will only receive a newsletter or print advertising from us at your express request, i.e. if you tick the "Subscribe to newsletter" box on the contact forms available in the shop or enter your email address on our website under the "News" section. You may also have consented to receiving advertising when purchasing in store, ordering by phone or taking part in competitions.
To receive advertising, we require the following information:
- title
- first and last name
- postal address
- mobile number
- email address
We are entitled to commission third parties with the technical handling of advertising measures and to pass on your data to them for this purpose.
The legal basis for processing the data for this purpose is the consent you have given and our legitimate interest pursuant to Art. 6(1)(a) and (f) GDPR.
b. Cookies
Cookies help in many ways to make your visit to our website easier, more pleasant and more useful. Cookies are information files that your web browser automatically stores on your computer's hard drive when you visit our website. Cookies neither damage your computer's hard drive nor transmit users' personal data to us.
We use cookies, for example, to offer you the shopping cart function across several pages and to temporarily store your entries when filling in a form so that you do not have to repeat them when you open another page. Cookies may also be used to identify you as a registered user after registration so that you do not have to log in again when you open another page.
Most internet browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or so that a notice always appears when you receive a new cookie. The following pages explain how to configure the processing of cookies in the most common browsers:
- Microsoft Edge
- Mozilla Firefox
- Google Chrome for desktop
- Google Chrome for mobile
- Apple Safari for desktop
- Apple Safari for mobile
c. Tracking, re-targeting and remarketing
We use the web analytics service Google Analytics on our website. For users in Switzerland and the EEA, the provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, or Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google Analytics to continuously optimise our offering and tailor it to users' needs. For this purpose, Google Analytics uses cookies that are stored on your device and enable an analysis of your use of the website. The information generated in this way about your use of this website, in particular
- the navigation path on the website
- the time spent on the website or subpage
- the next website visited after the visit
- the country, region or city from which access is made
- the end device (type, version, colour depth, resolution, width and height of the browser window)
- returning or new visitors
- type and version of the internet browser used
- the operating system used
- the website from which access is made (referrer URL)
- the time of the server request
- actions on the website (clicks, downloads, purchases)
We also use Google Ads and Google remarketing functions (Google Marketing Platform) for online advertising and to evaluate the use of our website. The combined use of first-party and third-party cookies makes it possible to evaluate in reports how ad impressions relate to website visits. Third-party providers, including Google, can place ads on websites and target and optimise them according to demographic characteristics and interests (for example, age, gender or interests) on the basis of previous visits to the website.
To manage these services, we also use Google Tag Manager. Google Tag Manager itself does not set any cookies and does not collect any personal data. Rather, it triggers other tags, which in turn may collect data. If you have deactivated tracking at domain or cookie level, this deactivation remains in place for all tracking tags implemented with Google Tag Manager.
You can prevent your data from being analysed by Google Analytics. To do so, please follow this link, where you can download and install a browser plug-in.
The legal basis for processing the data for this purpose is our legitimate interest or, where required, your consent pursuant to Art. 6(1)(a) and (f) GDPR.
d. Creation of usage profiles
In order to provide you with personalised services and information, we use and analyse the data we collect about you. The analysis of your usage behaviour may result in the creation of a so-called usage profile.
The legal basis for processing the data for this purpose is our legitimate interest pursuant to Art. 6(1)(f) GDPR.
e. Meta Custom Audiences and Meta Pixel (Facebook, Instagram)
We use Custom Audiences, a service of Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland ("Meta"). When Custom Audiences is used, an irreversible and non-personal checksum (hash value) is generally generated from your usage data, which may be transmitted to Meta for analysis and marketing purposes.
We also use the Meta Pixel, likewise a service of Meta. This allows us to track users' actions after they have seen or clicked on an advertisement on Facebook or Instagram. In this way, we can record the effectiveness of the advertisements for statistical purposes. The data collected in this way are anonymous to us, but are stored and processed by Meta. Meta may link these data to the respective account and also use them for its own advertising purposes. Data may also be transferred to Meta Platforms, Inc. in the USA; this company is certified under the EU-U.S. and Swiss-U.S. Data Privacy Framework.
Further information on how the Meta Pixel works and on the display of advertisements in general can be found in the Meta Privacy Policy.
The legal basis for processing the data for this purpose is our legitimate interest or, where required, your consent pursuant to Art. 6(1)(a) and (f) GDPR.
f. LinkedIn Custom Audiences
We use functions and content of LinkedIn, a service of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. When Custom Audiences is used, an irreversible and non-personal checksum (hash value) is generally generated from your usage data, which may be transmitted to LinkedIn for analysis and marketing purposes.
We also use the LinkedIn Insight Tag, likewise a service of LinkedIn. This may include, for example, content such as images, videos or texts and buttons with which you can rate content or follow the authors or our posts. If you are a LinkedIn member, LinkedIn can assign the retrieval of this content and these functions to your profile. We may also integrate scripts that enable marketing and statistical functions in LinkedIn. The data collected in this way are anonymous to us, but are stored and processed by LinkedIn. LinkedIn may link these data to the respective account and also use them for its own advertising purposes.
Further information on how the LinkedIn Insight Tag works and on the display of LinkedIn ads in general can be found in the LinkedIn Privacy Policy.
The legal basis for processing the data for this purpose is our legitimate interest or, where required, your consent pursuant to Art. 6(1)(a) and (f) GDPR.
7. Social media
We have included links to our social media profiles on our website. The links lead to the following networks:
- Facebook and Instagram, operated by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland
8. Disclosure of data to third parties
We only pass on your personal data if you have expressly consented, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship.
In addition, we pass on your data to third parties insofar as this is necessary in connection with the use of the website and the performance of the contract. The use of the data passed on by the third parties is strictly limited to the purposes stated.
If you pay by credit card, TWINT or PostFinance Card, you will be redirected to the application of the respective payment provider. With regard to the processing of your payment information by these third parties, please also read the general terms and conditions and the privacy policy of the respective payment provider or card issuer.
When purchasing on account, we or a partner company commissioned by us obtain credit information (e.g. from credit and business information agencies, residents' registration offices or debt collection offices). We are also entitled to record information about payment arrears and the misuse of means of payment.
The legal basis for processing the data for this purpose is our legitimate interest, in part your consent or the performance of a contract pursuant to Art. 6(1)(a), (b) and (f) GDPR.
9. Disclosure of personal data abroad
Timetunnel GmbH is entitled to transfer your personal data to companies abroad if this is necessary for the purposes stated above. In doing so, the statutory provisions on the disclosure of personal data to third parties are observed. These companies are obliged to protect data to the same extent as we are. If the level of data protection in a country does not correspond to Swiss or European data protection law, we ensure by contract – in particular with the standard contractual clauses of the EU Commission, recognised by the Federal Data Protection and Information Commissioner (FDPIC) – that the protection of your personal data always corresponds to that in Switzerland or the European Economic Area (EEA).
The following applies to recipients in the USA: companies certified under the EU-U.S. Data Privacy Framework or the Swiss-U.S. Data Privacy Framework ensure an adequate level of data protection according to the decision of the EU Commission or the Swiss Federal Council. We conclude standard contractual clauses with non-certified recipients in the USA. Please note that US authorities may be able to access data transferred to the USA and that data subjects from Switzerland and the EU may not always have the same legal remedies there as in Switzerland or the EU.
10. Your rights: access, deletion, correction and retention of data
You can request information about the personal data we hold about you at any time, or view and change these data by logging in to our website.
You can request at any time that your data or your user profile be deleted or corrected. To do so, please send an email to info@memorie.ch. We reserve the right to request proof of identity. If your data are deleted, it will not be possible, or not fully possible, to use our services.
You can revoke your consent to certain data processing at any time with effect for the future. In addition, where applicable, you have the right to receive or transfer your data and the right to lodge a complaint with the competent data protection supervisory authority – in Switzerland with the Federal Data Protection and Information Commissioner (FDPIC).
Please note that statutory retention periods apply to certain data. We must store these data until the period has expired. If you have requested their deletion, we will block these data in our system and use them exclusively to fulfil our legal obligations.
11. Data security
We take appropriate technical and organisational security measures to protect the personal data we store about you against manipulation, partial or complete loss and unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.
If you register with us as a customer, access to your customer account is only possible after entering your personal password. Please always treat your payment information confidentially, log out of your online account after your session and close the browser window when you have finished communicating with us, especially if you share the computer with others.
We also take internal data protection very seriously. Our employees and the service providers we commission have been obliged by us to maintain confidentiality and to comply with data protection provisions.
12. Changes to this privacy policy
We reserve the right to adapt this privacy policy to new circumstances from time to time. Changes take effect from the time they are published. We therefore recommend that you consult this privacy policy regularly.
Last updated: October 2026
